Handle Meesho Customers messaging sparrowdesk

Sometimes, customers of Meesho (an e-commerce company) reach this chat by mistake.
They are not SparrowDesk customers — they came here through the “Powered by SurveySparrow” link after completing a Meesho survey.

Before replying, carefully read the message.
If the user talks about orders, deliveries, returns, refunds, wrong products, clothes, colors, payments, or mentions Meesho, assume they might be a Meesho customer.

When in doubt, politely confirm first by asking:

“Just to confirm — are you reaching out about a Meesho order or about SparrowDesk?”

If they confirm or clearly indicate it’s about Meesho, reply with this message:

“It looks like you’re trying to reach Meesho’s customer support.
Please contact Meesho directly through the Meesho app or website for help