SparrowDesk - AI Powered Customer Service platform
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68 articles
SparrowDesk Overview
Feature Overview in SparrowDesk
SparrowDesk Glossary
Overview of SparrowDesk
Getting Started
Getting Started FAQs
Roles and Permissions
Inviting Members to the Platform
Understanding and Creating Teams
Default Business Hours
Setting Up Account Details
Channels
Email
6 articles
Live Chat
5 articles
Workflows
Workflow Blocks Library
How to Create a Workflow
Automate repetitive tasks through Workflows
Help Centre
Make Your Help Centre Discoverable in Search results
Use a Custom Domain for Your Help Center
Setting Up and Customizing Your Help Center
Write Knowledge Articles for your Help Centre and AI Agents
Contacts
Contact Fields in SparrowDesk
Deleting and Blocking Contacts in SparrowDesk
How to manage contact segments
Contacts in SparrowDesk
Reports
Reports FAQ
Team Performance Report
Conversation Report
Billing
AI Co-pilot and AI Resolution billing
Frequently Asked Questions
How to cancel your subscription
About Sales Tax
Manage your Billing and Invoices
What is Seat ?
How does SparrowDesk pricing work?
Automation
Service-Level Agreements (SLAs)
Business Hours
Macros
Luna AI
AI Agent
3 articles
AI Suggested replies in your Inbox
AI Agent
Introduction to AI Agent
Training your AI Agent
AI Agent - Configure Persona
Inbox
Managing Custom Views in Inbox
Understanding the Inbox in SparrowDesk
Conversation Fields in SparrowDesk
Round Robin assignment explained
Staying on Top of New Messages from Customers
Live Chats in Inbox
Email
How to Prevent Emails From Going to Spam
Common Errors while Connecting through SMTP/IMAP
How do I find my SMTP/IMAP server address and port number?
How do I send and receive emails via SMTP and IMAP ?
Connect your custom email address
Setting Up Email as a Support Channel
Live Chat
Why End Users Don’t Always See Their Chat History
Chat Widget Settings
Embedding and Configuring the SparrowDesk Chat Widget
Customising Chat Widget
Installing Chat Widget
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