# SparrowDesk 

> SparrowDesk is the intuitive AI-driven customer service platform enabling true omnichannel support. Deflect 60% of your tickets with AI Agents providing personalized solutions.

## Home
- [SparrowDesk  (en)](https://support.sparrowdesk.com/hc/en/)

## Collections
- [SparrowDesk Overview (en)](https://support.sparrowdesk.com/hc/en/collections/1061313809-sparrowdesk-overview/)
- [Getting Started (en)](https://support.sparrowdesk.com/hc/en/collections/3329428130-getting-started/)
- [Inbox (en)](https://support.sparrowdesk.com/hc/en/collections/7698493370-inbox/)
- [Channels (en)](https://support.sparrowdesk.com/hc/en/collections/7636987018-channels/)
- [Contacts (en)](https://support.sparrowdesk.com/hc/en/collections/7209304129-contacts/)
- [Reports (en)](https://support.sparrowdesk.com/hc/en/collections/7033301010-reports/)
- [Automation (en)](https://support.sparrowdesk.com/hc/en/collections/6090718087-automation/)
- [Zoona AI (en)](https://support.sparrowdesk.com/hc/en/collections/5981291991-zoona-ai/)
- [Workflows (en)](https://support.sparrowdesk.com/hc/en/collections/8478174220-workflows/)
- [Help Centre (en)](https://support.sparrowdesk.com/hc/en/collections/2240968061-help-centre/)
- [Billing (en)](https://support.sparrowdesk.com/hc/en/collections/2132456200-billing/)
- [Apps and Integrations (en)](https://support.sparrowdesk.com/hc/en/collections/7920525998-apps-and-integrations/)

## Articles
- [Understanding and Creating Teams](https://support.sparrowdesk.com/hc/en/articles/3077058403-understanding-and-creating-teams/)
- [Team Performance Report
](https://support.sparrowdesk.com/hc/en/articles/4793918681-team-performance-report/)
- [Business Hours](https://support.sparrowdesk.com/hc/en/articles/8533243717-business-hours/)
- [Contacts in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/6442359654-contacts-in-sparrowdesk/)
- [Managing Custom Views in Inbox](https://support.sparrowdesk.com/hc/en/articles/3453736730-managing-custom-views-in-inbox/)
- [Customising Chat Widget](https://support.sparrowdesk.com/hc/en/articles/5455564539-customising-chat-widget/)
- [How to manage contact segments](https://support.sparrowdesk.com/hc/en/articles/9265439191-how-to-manage-contact-segments/)
- [Deleting and Blocking Contacts in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/3309995186-deleting-and-blocking-contacts-in-sparrowdesk/)
- [Why End Users Don’t Always See Their Chat History](https://support.sparrowdesk.com/hc/en/articles/9220256989-why-end-users-dont-always-see-their-chat-history/)
- [Conversation Fields in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/5859642411-conversation-fields-in-sparrowdesk/)
- [Staying on Top of New Messages from Customers](https://support.sparrowdesk.com/hc/en/articles/9702360582-staying-on-top-of-new-messages-from-customers/)
- [Linear Integration](https://support.sparrowdesk.com/hc/en/articles/4282061086-connecting-sparrowdesk-with-linear/)
- [Zoona AI Agent Commands](https://support.sparrowdesk.com/hc/en/articles/5047728006-zoona-ai-agent-commands/)
- [Shopify Integration](https://support.sparrowdesk.com/hc/en/articles/1088454517-integrating-sparrowdesk-with-shopify/)
- [Jira Integration](https://support.sparrowdesk.com/hc/en/articles/6652637369-integrating-sparrowdesk-with-jira/)
- [Zapier Integration
](https://support.sparrowdesk.com/hc/en/articles/6859905246-integrating-sparrowdesk-with-zapier/)
- [Gmail Integration](https://support.sparrowdesk.com/hc/en/articles/8776004839-connecting-sparrowdesk-for-gmail/)
- [How to Create a Command
](https://support.sparrowdesk.com/hc/en/articles/4145623614-how-to-create-a-command/)
- [Live Chats in Inbox](https://support.sparrowdesk.com/hc/en/articles/9344033329-live-chats-in-inbox/)
- [About Sales Tax ](https://support.sparrowdesk.com/hc/en/articles/6117233838-about-sales-tax/)
- [Write Knowledge Articles for your Help Centre and AI Agents](https://support.sparrowdesk.com/hc/en/articles/3020816155-write-knowledge-articles-for-your-help-centre-and-ai-agents/)
- [Chat Widget Settings](https://support.sparrowdesk.com/hc/en/articles/3769049190-chat-widget-settings/)
- [How do I send and receive emails via SMTP and IMAP ? ](https://support.sparrowdesk.com/hc/en/articles/1657382511-how-do-i-send-and-receive-emails-via-smtp-and-imap/)
- [Reports FAQ](https://support.sparrowdesk.com/hc/en/articles/6084719845-reports-faq/)
- [Round Robin assignment explained](https://support.sparrowdesk.com/hc/en/articles/6992158312-round-robin-assignment-explained/)
- [Service-Level Agreements (SLAs)](https://support.sparrowdesk.com/hc/en/articles/7817063350-service-level-agreements-slas/)
- [Export Conversations as CSV](https://support.sparrowdesk.com/hc/en/articles/1234475484-export-conversations-as-csv/)
- [SurveySparrow Integration](https://support.sparrowdesk.com/hc/en/articles/3305919688-integrating-surveysparrow-with-sparrowdesk/)
- [Embedding and Configuring the SparrowDesk Chat Widget](https://support.sparrowdesk.com/hc/en/articles/7257607933-embedding-and-configuring-the-sparrowdesk-chat-widget/)
- [Conversation Report](https://support.sparrowdesk.com/hc/en/articles/4197419877-conversation-report/)
- [Macros](https://support.sparrowdesk.com/hc/en/articles/3223647195-macros/)
- [Miscellaneous  Queries for AI Training](https://support.sparrowdesk.com/hc/en/articles/6602230016-miscellaneous-queries-for-ai-training/)
- [Automate repetitive tasks through Workflows](https://support.sparrowdesk.com/hc/en/articles/6015959400-automate-repetitive-tasks-through-workflows/)
- [How to Create a Workflow](https://support.sparrowdesk.com/hc/en/articles/1546312521-how-to-create-a-workflow/)
- [How to Prevent Emails From Going to Spam ](https://support.sparrowdesk.com/hc/en/articles/2750986402-/)
- [Build a Custom Report](https://support.sparrowdesk.com/hc/en/articles/7010508591-build-a-custom-report/)
- [Introduction to AI Copilot](https://support.sparrowdesk.com/hc/en/articles/5534414929-introduction-to-ai-copilot/)
- [Track page visits in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/6579079471-track-page-visits-in-sparrowdesk/)
- [asdas](https://support.sparrowdesk.com/hc/en/articles/4563080855-asdas/)
- [Overview of SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/6128767006-overview-of-sparrowdesk/)
- [Classify Conversations with a Custom Prompt](https://support.sparrowdesk.com/hc/en/articles/5307360636-classify-conversations-with-a-custom-prompt/)
- [Facebook Messenger as a Channel](https://support.sparrowdesk.com/hc/en/articles/7374557528-facebook-messenger-as-a-channel/)
- [Email Signatures ](https://support.sparrowdesk.com/hc/en/articles/1011246263-email-signatures/)
- [Slack as a Channel](https://support.sparrowdesk.com/hc/en/articles/4289270609-integrating-sparrowdesk-with-slack/)
- [AI Suggested replies in your Inbox](https://support.sparrowdesk.com/hc/en/articles/1283258825-ai-suggested-replies-in-your-inbox/)
- [Common Errors while Connecting through SMTP/IMAP](https://support.sparrowdesk.com/hc/en/articles/9764721713-common-errors-while-connecting-through-smtpimap/)
- [Notify a Slack Channel from a Workflow](https://support.sparrowdesk.com/hc/en/articles/2086855148-notify-a-slack-channel-from-a-workflow/)
- [Training your AI Agent](https://support.sparrowdesk.com/hc/en/articles/2667008244-training-your-ai-agent/)
- [Workflow Blocks Library](https://support.sparrowdesk.com/hc/en/articles/9310053513-workflow-blocks-library/)
- [Feature Overview in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/7433799501-feature-overview-in-sparrowdesk/)
- [How to cancel your subscription ](https://support.sparrowdesk.com/hc/en/articles/7353493262-how-to-cancel-your-subscription/)
- [Help Center Reports](https://support.sparrowdesk.com/hc/en/articles/1721994907-help-center-reports/)
- [Introduction to AI Agent](https://support.sparrowdesk.com/hc/en/articles/5909029667-introduction-to-ai-agent/)
- [Okta Integration](https://support.sparrowdesk.com/hc/en/articles/9750273165-okta-single-sign-on-setup-for-sparrowdesk/)
- [Merging Conversations in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/7742695338-merging-conversations-in-sparrowdesk/)
- [Single Sign-On
](https://support.sparrowdesk.com/hc/en/articles/2036868400-single-sign-on/)
- [Understanding the AI Agent Report in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/8030073382-understanding-the-ai-agent-report-in-sparrowdesk/)
- [SparrowDesk Glossary](https://support.sparrowdesk.com/hc/en/articles/3592010620-sparrowdesk-glossary/)
- [Brands in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/3241187751-brands-in-sparrowdesk/)
- [Setting up CSAT (Customer Satisfaction) in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/2294873322-setting-up-csat-customer-satisfaction-in-sparrowdesk/)
- [Bulk update fields
](https://support.sparrowdesk.com/hc/en/articles/7169993016-bulk-update-fields/)
- [Connect your custom email address ](https://support.sparrowdesk.com/hc/en/articles/5863996333-connect-your-custom-email-address/)
- [Roles and Permissions](https://support.sparrowdesk.com/hc/en/articles/6528721912-roles-and-permissions/)
- [AI-Generated Chat Subjects](https://support.sparrowdesk.com/hc/en/articles/3149902532-ai-generated-chat-subjects/)
- [How does SparrowDesk pricing work?](https://support.sparrowdesk.com/hc/en/articles/2491921680-how-does-sparrowdesk-pricing-work/)
- [How do I find my SMTP/IMAP server address and port number? ](https://support.sparrowdesk.com/hc/en/articles/9826184134-how-do-i-find-my-smtpimap-server-address-and-port-number/)
- [AI Agent - Deploying on Email](https://support.sparrowdesk.com/hc/en/articles/3615666031-ai-agent-deploying-on-email/)
- [Set Up a Webhook](https://support.sparrowdesk.com/hc/en/articles/9514298850-set-up-a-webhook/)
- [Forms work in progress](https://support.sparrowdesk.com/hc/en/articles/6074380557-forms-work-in-progress/)
- [Make Your Help Centre Discoverable in Search results](https://support.sparrowdesk.com/hc/en/articles/9526105773-make-your-help-centre-discoverable-in-search-results/)
- [Viewing CSAT reports in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/4141248063-viewing-csat-reports-in-sparrowdesk/)
- [AI Co-pilot and AI Resolution billing](https://support.sparrowdesk.com/hc/en/articles/3094081779-ai-co-pilot-and-ai-resolution-billing/)
- [AI Agent - Deploying on chat](https://support.sparrowdesk.com/hc/en/articles/3335440741-ai-agent-deploying-on-chat/)
- [Setting up Customer Portal ](https://support.sparrowdesk.com/hc/en/articles/4881954121-setting-up-customer-portal/)
- [Common Email Delivery Errors](https://support.sparrowdesk.com/hc/en/articles/6128508718-common-email-delivery-errors/)
- [Zoona AI Agent - FAQ](https://support.sparrowdesk.com/hc/en/articles/3357646465-zoona-ai-agent-faq/)
- [Getting Started FAQs](https://support.sparrowdesk.com/hc/en/articles/3136914055-getting-started-faqs/)
- [SparrowDesk Startup Program](https://support.sparrowdesk.com/hc/en/articles/6261244118-sparrowdesk-startup-program/)
- [SparrowDesk Knowledge Update: Billing and Subscription](https://support.sparrowdesk.com/hc/en/articles/1942881704-sparrowdesk-knowledge-update-billing-and-subscription/)
- [AI Agent - Configure Persona](https://support.sparrowdesk.com/hc/en/articles/3415057917-ai-agent-configure-persona/)
- [What is Seat ?](https://support.sparrowdesk.com/hc/en/articles/1579778166-what-is-seat/)
- [Installing Chat Widget ](https://support.sparrowdesk.com/hc/en/articles/2039039157-installing-chat-widget/)
- [Contact Fields in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/6302420844-contact-fields-in-sparrowdesk/)
- [Adding Google Tag Manager to your Help Center](https://support.sparrowdesk.com/hc/en/articles/4595219667-adding-google-tag-manager-to-your-help-center/)
- [WhatsApp as a Channel](https://support.sparrowdesk.com/hc/en/articles/9071145722-connect-whatsapp-to-sparrowdesk/)
- [Chat Widget Installation on WordPress](https://support.sparrowdesk.com/hc/en/articles/6451141100-chat-widget-installation-on-wordpress/)
- [Notion Integration](https://support.sparrowdesk.com/hc/en/articles/1117496574-integrating-notion-with-sparrowdesk/)
- [Creating a Ticket Form ](https://support.sparrowdesk.com/hc/en/articles/2645912009-creating-a-ticket-form/)
- [Zoona AI Knowledge Improvements](https://support.sparrowdesk.com/hc/en/articles/4153164796-zoona-ai-knowledge-improvements/)
- [Exporting Reports as PDF](https://support.sparrowdesk.com/hc/en/articles/1214946415-exporting-reports-as-pdf/)
- [Install the Chat Widget on Shopify](https://support.sparrowdesk.com/hc/en/articles/7334872658-install-the-chat-widget-on-shopify/)
- [Default Business Hours](https://support.sparrowdesk.com/hc/en/articles/1850056404-default-business-hours/)
- [New Unlisted article](https://support.sparrowdesk.com/hc/en/articles/4464248573-new-unlisted-article/)
- [Attio Integration](https://support.sparrowdesk.com/hc/en/articles/9901488692-connecting-sparrowdesk-with-attio/)
- [Frequently Asked Questions](https://support.sparrowdesk.com/hc/en/articles/7648276263-frequently-asked-questions/)
- [Setting Up Account Details](https://support.sparrowdesk.com/hc/en/articles/4938948170-setting-up-account-details/)
- [Forward a Conversation to an External Contact](https://support.sparrowdesk.com/hc/en/articles/2048913807-forward-a-conversation-to-an-external-contact/)
- [Setting Up and Customizing Your Help Center](https://support.sparrowdesk.com/hc/en/articles/5161445804-setting-up-and-customizing-your-help-center/)
- [Use a custom domain for your support portal](https://support.sparrowdesk.com/hc/en/articles/6976550637-use-a-custom-domain-for-your-support-portal/)
- [Use a Custom Domain for Your Help Center](https://support.sparrowdesk.com/hc/en/articles/9544012133-use-a-custom-domain-for-your-help-center/)
- [Manage your Billing and Invoices ](https://support.sparrowdesk.com/hc/en/articles/8444319203-manage-your-billing-and-invoices/)
- [Refund Policy](https://support.sparrowdesk.com/hc/en/articles/1832848615-refund-policy/)
- [Inviting Team Members to the Platform](https://support.sparrowdesk.com/hc/en/articles/4431616159-inviting-members-to-the-platform/)
- [Setting Up Email as a Support Channel](https://support.sparrowdesk.com/hc/en/articles/7873197099-setting-up-email-as-a-support-channel/)
- [Customize Customer Email Notifications](https://support.sparrowdesk.com/hc/en/articles/3582093376-customize-customer-email-notifications/)
- [Zoho CRM integration](https://support.sparrowdesk.com/hc/en/articles/8648909219-zoho-crm-integration/)
- [HubSpot Integration](https://support.sparrowdesk.com/hc/en/articles/3497836774-integrating-hubspot-with-sparrowdesk/)
- [Instagram Channel](https://support.sparrowdesk.com/hc/en/articles/8618267894-instagram-channel/)
- [Understanding AI resolutions in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/8905521829-understanding-ai-resolutions-in-sparrowdesk/)
- [Migrating from Freshdesk](https://support.sparrowdesk.com/hc/en/articles/3562609569-migrating-from-freshdesk/)
- [Add Watchers to a Conversation](https://support.sparrowdesk.com/hc/en/articles/5201479525-add-watchers-to-a-conversation/)
- [Some useful Email Settings](https://support.sparrowdesk.com/hc/en/articles/8764057999-some-useful-email-settings/)
- [Understanding the Inbox in SparrowDesk](https://support.sparrowdesk.com/hc/en/articles/6188406533-understanding-the-inbox-in-sparrowdesk/)
- [Set Up Parent-Child Ticketing](https://support.sparrowdesk.com/hc/en/articles/3731686747-set-up-parent-child-ticketing/)
- [View the Audit Log](https://support.sparrowdesk.com/hc/en/articles/2792476557-view-the-audit-log/)