Getting Started FAQs

How do I create an account?

You only need an email address to create a new SparrowDesk account.

1. Go to https://app.sparrowdesk.com/signup
2. Enter your work email address.
3. Click Sign Up.
4. Check your inbox for a verification email from SparrowDesk.
5. Open the email and click Verify to activate your account and access the platform.

What if I didn’t receive the verification email?

Sometimes the verification email may take a few minutes to arrive. Here’s what you can do:

• Check your Spam or Junk folder.
• From the signup page, you can resend the verification email (up to 4 times).
• If you still don’t receive it, reach out to our support team at [email protected] for help.

What login methods are supported?

At the moment, SparrowDesk supports two ways to log in:

• Email + Password: Use the email address you registered with and your account password.
• Single Sign-On (SSO): If your organization has enabled SSO, you can log in directly through your identity provider.

Other login options (such as social logins) are not supported right now.

How do I log in to my account?

If your account is verified:

1. Visit https://app.sparrowdesk.com/login.
2. Choose your login method (Email + Password or SSO).
3. Enter your credentials.
4. Click Log In to access your account.

I forgot my password. What should I do?

If you cannot remember your password:

1. Go to the Login page. Enter your email and click on Log In. If the email is already registered, you will see a screen where you can enter your password. Below the password field, there is a Forgot password? option.
2. Click Forgot password?
3. Enter your registered email address.
4. Check your inbox for a password reset email.
5. Follow the link in the email to set a new password.

Important:

• If you are not receiving the reset email, make sure you already have a SparrowDesk account registered with that email address.
• Also check your Spam or Junk folder.

What happens if I enter the wrong login details?

For security reasons, SparrowDesk temporarily locks your account after multiple failed login attempts.

• If you enter the wrong email/password combination 4 times in a row, your account will be locked.
• You’ll need to wait 5 minutes before trying again.
• After the wait time, you can attempt to log in again with the correct credentials.
• If you continue to face issues, reach out to [email protected] for assistance.

Can I change my login email?

At the moment, SparrowDesk does not support changing your login email from within your account.

• If you need help with your registered email, please contact our support team at [email protected].
• We may introduce the option to change emails in the future.

How do I contact the support team?

There are two ways to get help from SparrowDesk:

• Chat widget on our website: Our AI agent can answer most common questions instantly.
• Email: If you need additional assistance, you can reach out to us at [email protected].

How can I check SparrowDesk’s uptime?

You can always monitor SparrowDesk’s uptime and service status on our dedicated status page https://status.sparrowdesk.com/

This page shows if all services are operational or if there are any ongoing incidents.