Some useful Email Settings

Email settings let you control how incoming and outgoing emails behave in SparrowDesk.

If you are setting this up for the first time, review these settings carefully. Small changes can affect ticket creation, requester details, and email threading.

Where to find email settings

Go to Settings → Channels → Email and open Settings.

From here, you can enable or disable the options based on how your team wants to manage email conversations.

Use “Reply-to” email address to create requester contacts

Turn this on if you want SparrowDesk to create the requester contact using the Reply-to email address.

If this setting is turned off, the requester contact will be created using the From email address instead.

Example
A customer sends an email from [email protected], but the reply-to address is [email protected]. When this setting is enabled, SparrowDesk creates the requester using [email protected].